5 Core Foundations of A Good Quality Management System
January 27, 2022
After decades of dedication to developing and implementing enterprise quality management systems, a consistent pattern has emerged across all effective system implementations. Regardless of the industry, some very important elements of the quality system are consistent in building effective quality management systems.
This blog focuses on these pillars or basic foundations. Each of the pillars is interconnected to help a company provide quality products and services to clients and customers.
While most companies perform these functions, the level of integration and automation varies widely from company to company. The concern of the first pillar is how well these processes mesh. For example, if the customer’s complaint process is completely disconnected from the correction action process, there is space to improve. When evaluating software, consider how much room there is for expansion. Ensure you can add an unlimited number of additional workflows beyond those provided to meet unforeseen future needs.
Configurability eliminates the time and expense of changing low-level source code, reconfiguring databases, and building workflows from scratch. Look for systems with tools that include drag-and-drop configuration.
Centralized Monitoring and Management
The best enterprise quality management system should offer the following features:
Alerts and Notifications
The system should remind users when tasks are due and late. This helps ensure projects are being completed on time, reducing lead times and increasing customer satisfaction. Additionally, automatic alert triggering is good to notify users of trending issues and performance degradation.
Reports are essential for monitoring and managing a quality system. Most systems come with pre-built reports. However, it is important to fully evaluate the reporting features in detail. Therefore, corporate quality management systems should allow you to easily modify existing reports and create new reports without changing the source code or database configuration. Reports must show real-time data. and allow you to drill down into the details of the report.
Metrics and KPIs
Often, Metrics and KPIs are goal-based reports. For example, your goal is to respond to customer issues within 24 hours. Therefore, you would set up a metric that tracks responses to that 24-hour goal. Make sure your system allows you to set up these types of reports and automatically notify you when target thresholds are exceeding.
A good admin panel allows you to view a user’s work on an easy-to-read screen. Admin panels display tasks, reports, and metrics. It helps manage progress, spot trends, monitor goals and get notifications about upcoming and overdue tasks.
Almost every industry has standards and regulatory requirements. A modern quality management system for companies must have compliance integrated into the system. Ultimately, compliance should not be an afterthought.
Quality and Compliance Culture
Establishing a quality and compliance culture, perhaps the most important pillar of quality management demonstrates a commitment from the top down through the rest of the organization. A quality system, no matter how well designed, cannot function without visible management approval. Characteristics of this pillar include:
-Top-down commitment to quality and compliance.
-Active commitment and communication by management.
-Responsibility on the part of executives and management.
Top-down commitment means that resources and budgets are committing to quality functions. When employees see a lack of funding or an emphasis on quality functions and systems, it sends a message that quality doesn’t matter. Alternatively, active management involvement can drive a company’s commitment to quality. For example, recognition of quality initiatives and achievements.
Get The Best Quality Management System with KloudPLM
Regardless of the complexity of the industry or organization, these five foundations enable organizations to provide a solid foundation for any quality management system. They apply to companies in the aerospace, general manufacturing, automotive, or high-tech industries.
While building these five core foundations requires investment, in the long run, a business will grow faster and be more profitable when an effective quality management system is in place.
KloudPLM is the best cloud-based PLM platform to help engineering and teams stay on the same page. It is a single source of truth for all the stakeholders at all stages of the product development process. Schedule a demo today.