Arming Front Line Workers With Digital Transformation Technology


80% of workers globally don’t need desks to work. They are in occupations that don’t require them to sit in one place. Think about industries like grocery, healthcare, retail, food service, manufacturing, warehouse, etc. Unfortunately,  despite these surprising numbers, this population is often referred to as the “Forgotten workforce”. This is because advancements in technology have not provided them enough with accessible mobile or other online solutions that help improve their productivity or engagement. Therefore, there is a desperate need to introduce digital transformation technology to them

Furthermore, bringing these frontline workers completely digital is not a new thing. For example, Old navy employees are utilizing different applications on their store-issued devices that help them locate, ship, and order merchandise for their customers. This has resulted in boosting growth for the company by outperforming all its competitions. 

However, most digital transformation efforts fail mainly because these are generally deskless employees who are not using computers during their working hours. Subsequently, many companies ask if they should invest in computer technology to support them. 


What is The Importance of Investing in Digital Tools for Frontline Workers? 

According to research, frontline workers perform efficiently when involved in digital transformation initiatives. Moreover, Forbes concludes that organizations that have empowered their frontline workers digitally achieve 20% additional yearly growth. That is three times the metric rates of their competitors.

Moreover, enterprises investing in digital transformation see results in the following areas as well:

  1. 91% have experienced an increase in productivity and performance

  2. 88% have experienced efficiency and cost savings

  3. 87% have experienced higher customer satisfaction

  4. 84% have reported more jab satisfaction from their frontline workers

Amazingly, this has resulted in lowering employee turnover by 64% and a 70% increase in sales. 


What is The Significance of Engaged Frontline Workers?

Do you know disengaged employees cost more than $500 billion to businesses every year? An engaged workplace, on the other hand, shows 21% more profitability compared to peers. According to research by Gallup, only 13% of workers are engaged in their work. And this results in:

  1. Lowering productivity by 18%

  2. More absenteeism by 37%

This results in the wastage of resources that could have been allocated more efficiently for growth. 


How to Engage your Frontline Workers Within The Digital Workplace?

Mobile Access

Because frontline workers don’t have desk jobs, therefore, they can’t use computers or other devices regularly. This was one of the major reasons, they were being left out in the corporate world. However, lately, this roadblock is transformed. Mobile devices can easily be carried away anywhere and anytime.

Additionally, 81% of Americans use smartphones and already the vast majority of these frontline workers utilize mobile phones. Additionally, enterprises don’t need to give them hardware. A policy like BYOD (bring your device) makes it much more cost-effective for companies to implement mobile applications for their frontline employees. 


Utilize Digital Transformation Technologies

Digital transformation technology has been the new backbone of corporate communications for years. With the technological advancements, they can serve a fantastic purpose for frontline employees as well. A fully digital workplace is one where employees can easily log in and check for required information.

Some of the key features of the digital workplace include the following:

  1. Cloud-based: Employees need to access the data whenever and wherever they are. With cloud-based services, users can easily log in from anywhere and access data.

  2. Integration with apps: A digital workplace should easily integrate with other popular applications like G Suite, O365, Slack, Zoom, scheduling tools, or survey tools.

  3. Social media functionality: A digital workplace should include social media functionality that enhances communication and functionality. 


Extensive Training

Employees in the corporate world take job training for granted. However, for frontline workers, training programs are often considered a second thought. Providing insufficient training to employees can reduce their ability to perform their jobs effectively. Here is how you can provide frontline workers training to help them succeed.

Give them access to the corporate intranet. Frontline workers will have instant access to their training content, manuals along with the ability to communicate with their peers or colleagues. 

Roleplay work scenarios. This way your employee knows what to do in a particular situation.

Train newcomers with a group of people. This way your employees will interact with new people every day.

Give feedback. Take note of what has worked well and what needs improvement. With this,  you can easily tailor your training programs. 


Final Thoughts

The recent pandemic has shown us how important the frontline workers really are. Arming them with the latest digital transformation technology can help them work better at their tasks. This is an aspect that organizations need to prioritize.

One way to help them is by providing these frontline workers with the tools and equipment made with high precision and speedy development. By using a cloud-based system such as Kloudplm, businesses can improve their product quality and accelerate their time to market. Ensuring that the frontline workers are always armed with the best tools to combat any situation. Schedule a free demo today to learn how.


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